SINGAPORE 20 January 2021: Singapore Airlines has been awarded a Diamond rating – the highest level attainable – in the APEX Health Safety powered by SimpliFlying audit of global airlines.
The audit, which was jointly conducted by industry body
Airline Passenger Experience Association (APEX) and aviation strategy firm
SimpliFlying, involved a quantitative 58-point checklist covering 10
categories. These included testing, tracing, on-the-ground procedures,
in-flight measures and partnerships to enhance safety integrity further.
The diamond rating is the highest achievable level for the
audit, marking at least 200 points above the minimum gold standard determined
by APEX and SimpliFlying for passenger safety and well-being. Standards are
based on independently verified, validated, and certified airline passenger
health safety measures.
Singapore Airlines senior vice president customer experience
Yeoh Phee Teik said: “Early in the Covid-19 pandemic, we undertook a
comprehensive review of our health and safety measures together with our
partners and regulators, in consultation with medical experts, and by taking on
board customer feedback.”
SIA has introduced comprehensive health and safety measures
that include basic passenger health assessments, as well as contactless
services such as mobile check-in and digital in-flight menus.
It regularly applies anti-microbial coating on high-touch
surfaces including areas in the lounges and various sections of the aircraft
cabin including the lavatories. On selected aircraft, electrostatic spraying
machines containing a disinfecting agent are used to sanitise the cabin.
During the flight, SIA requires all customers and staff
members to wear masks unless they are eating or drinking. Cabin crew are also
required to wear goggles, as well as gloves when necessary. They are also
required to be in protective gowns on flights from certain sectors.
All physical newspapers and magazines have been removed, but
SIA offers customers free e-Library via their personal tablets and mobile
devices to provide access to more than 1,000 global publications.
All SIA aircraft are equipped with High-Efficiency
Particulate Air (HEPA) filters, which remove more than 99.9% of particles
including airborne viruses and bacteria in the cabin.
In December, SIA also launched trials on a digital health
verification process, the first in the world to be based on the International
Air Transport Association’s Travel Pass framework. This allows customers to
securely store and present information related to Covid-19 tests, as well as
their vaccination status in the future.