HONG KONG, 18 March 2021: All outbound Scoot passengers
flying from Singapore, Indonesia and Hong Kong can book Covid-19 pre-departure
polymerase chain reaction (RT-PCR) and serology tests as part of a trial
service provided by Collinson – a global medical assistance provider.
Collinson is already partnering in a similar pilot scheme
launched for Singapore Airlines, Scoot’s parent company.
The Collinson online portal allows customers departing on
flights from Singapore, Indonesia and Hong Kong to book pre-departure testing
appointments with recognised and accredited partner clinics and digitally
receive results within 36 hours.
Once the trial proves successful, it will be extended to
passengers on all the airline’s departing flights.
Passengers will be able to access the online portal via the
Scoot website or mobile app with email reminders being sent from Scoot after
booking a flight.
Passengers will receive their serology test results directly
from the clinic but RT-PCR test results can be obtained through the portal,
with QR codes embedded within the RT-PCR result certificates, enabling digital
authentication, streamlining verification.
A digital verification solution from Affinidi, a
Temasek-founded technology company, is also being trialled by Scoot at check-in
for selected flights from Singapore, Malaysia, and Indonesia.
By scanning the QR code with a secure app, check-in agents
are able to quickly and reliably determine the authenticity of digital or
printed Covid-19 test results bearing a verifiable QR code issued by selected
clinics. This will shorten the time required for customers to complete the
In response to Covid-19, Collinson has shifted its business
priorities and has spent the past year applying its global medical assistance
expertise to aid the travel industry.
One of its global initiatives includes supporting IATA and
Singapore Airlines’ global digital health certificate trials out of the UK and
It built Covid-19 testing centres at major sites in the UK
such as Heathrow, Manchester Airports Group and the O2 Arena. Collinson is now
a leading private-sector testing provider in the UK.
 Regulations and restrictions are changing rapidly, so customers are encouraged to check that the test result certificate produced meets their destination country’s entry requirements prior to travel.
 Manual verification can still be done for customers without a digital certificate using a QR code.