SINGAPORE, 14 June 2021: Princess is introducing a new on-demand service that
allows guests to call a crew member to their exact location to make an
in-person request for assistance.
The CrewCall service on demand is available on stateroom TVs
as well as the MedallionClass app and leverages the innovative OceanMedallion
wearable to guide a crew member to a guest’s exact location to be of service to
The new capability is yet another example of how Princess is
leveraging MedallionClass technology to increase high-touch and personalised
service versus replacing it.
The corresponding CrewCall Chat feature lets guests text
their specific question or request using a smart device to be answered or
actioned virtually by the crew.
“CrewCall significantly expands our MedallionClass
service-on-demand capabilities allowing us to deliver high-touch, personalised
service that doesn’t interrupt the vacation they are enjoying to find a crew
member,” said Princess Cruises, president Jan Swartz. “It minimises
wait time at our guest services desk while simultaneously improving our
Both CrewCall features expand the OceanNow® digital
experience guests use to place food, beverage, retail and amenity orders for
delivery directly to their location.
“Every minute a guest has to stand in line to wait for
service or to have a simple question answered diminishes the value of their
vacation,” added John Padgett, chief experience and innovation officer,
Carnival Corporation. “OceanNow with CrewCall really delivers on the
MedallionClass ‘service now’ philosophy and maximises the vacation value for
all Princess guests by responding to their wants, needs, and desires without
CrewCall is part of a new array of TrulyTouchlessTM conveniences that will be available to guests when Princess returns to sailing starting 25 July aboard Majestic Princess in Alaska and aboard Regal Princess and Sky Princess with “seacations” in the UK starting 31 July.
The feature is the latest of several enhancements recently added to the Princess MedallionClass experience to deliver an effortless and more personalised vacation. The award-winning OceanMedallionTM wearable elevates the guest experience by enabling touchless embarkation and disembarkation, frictionless commerce, and keyless stateroom entry, as well as additional contactless capabilities accessible using smartphones and tablets, including wayfinding; family and friends locator; first-run movies and live TV; an interactive events and activities planner; and interactive fun.
(Your Stories: Princess Cruises)