SINGAPORE, 29 July 2020: Emirates will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR100 per day for 14 days, should passengers be diagnosed with Covid-19 during their travels. The cover is provided by the airline, free of cost to customers.

Emirates Group chairman and chief executive, Sheikh Ahmed
bin Saeed Al Maktoum said: “Emirates is proud to lead the way in boosting
confidence for international travel. We know people are yearning to fly as
borders around the world gradually re-open, but they are seeking flexibility
and assurances should something unforeseen happen during their travel.”

He added: “Emirates has worked hard to put in place
measures at every step of the customer journey to mitigate the risk of
infection, and we have also revamped our booking policies to offer flexibility.
We are now taking it to the next level, by being the first in the industry to
offer our customers free global cover for Covid-19 medical expenses and
quarantine costs should they incur these costs during their travel. It is an
investment on our part, but we are putting our customers first, and we believe
they will welcome this initiative.”

First airline to offer free, global cover

This cover for Covid-19 related medical expenses and
quarantine costs is offered by Emirates free of cost to its customers
regardless of class of travel or destination. This cover is immediately
effective for customers flying on Emirates until 31 October 2020 (first flight
to be completed on or before 31 October 2020). It is valid for 31 days from the
moment they fly the first sector of their journey. This means Emirates
customers can continue to benefit from the added assurance of this cover, even
if they travel onwards to another city after arriving at their Emirates

Customers do not need to register or fill in any forms
before they travel, and they are not obligated to utilise this cover provided
by Emirates.

Any impacted customer who has been diagnosed with Covid-19
during their travel simply has to contact a dedicated hotline to avail of
assistance and cover.

The hotline number, and details of what COVID-19 related expenses are covered, is available on

Flexibility and assurance

With the gradual
re-opening of borders over the summer, Emirates has revised its booking
policies to offer customers more flexibility and confidence to plan their
travel. Customers whose travel plans are disrupted by Covid-19 related flight
or travel restrictions can simply hold on to their ticket which will be valid
for 24 months and rebook to fly at a later time; request travel vouchers to
offset against future Emirates purchases or request refunds via an online form on Emirates’ website or via their
travel booking agent.

currently serves over 60 destinations in its network, facilitating travel
between the Americas, Europe, Africa, the Middle East and the Asia Pacific
through a convenient connection in Dubai for customers in Singapore and across
the world.

Dubai is open: Customers from Emirates’ network
can now travel to Dubai as the city has re-opened for business and leisure
visitors with new air travel protocols that safeguard the health and safety of
visitors and communities. For more information on entry requirements for
international visitors to Dubai, visit:

Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit:

Travel restrictions: Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Visit:

Dubai residents can check the latest travel requirements at: