DUBAI, 10 September 2021: What a difference a year makes.
Over the summer travel months of July and August, Emirates handled nearly 1.2
million customers at its hub, compared to 402,000 customers during the same
period in 2020, highlighting the safe and smooth resumption of international
travel to and through Dubai.

In 2020, Emirates was the largest international airline
carrying over 15.8 million passengers, according to IATA’s latest World Air
Transport Statistics 2021.

Since Dubai re-opened to international visitors, Emirates
has gradually restored its network and flight schedules from just a handful of
cities in July 2020 to over 120 destinations today, with more flights to be
layered onto over 20 Emirates routes by October.

During a turbulent time for international travel, Emirates
has continued to deliver innovative new customer services, ensure the health
and safety of its customers and employees, and provide the most updated travel
information for customers across the world. These investments over the past 12
months have enabled Emirates to facilitate the resumption of travel while
enhancing customer experience.

Accelerated digital
innovations – Biometrics, self-service check-in kiosks

In 2019, Emirates began testing and implementing biometric
technology at various customer journey touchpoints at the airport. In the past
year, the airline fast-tracked its biometric technology roll-out, and today,
Emirates has over 30 biometric cameras in active operation at its Dubai airport
hub, including at check-in counters, at the entrances of its First and Business
Class lounges, and select boarding gates.

Since its implementation, over 58,000 customers have used
this convenient, contactless and secure verification option to access the
Emirates Lounge, and more than 380,000 customers have used biometric gates to
board their flight.

Emirates has seen an upward trend in customers opting to use
its biometric channels since the pandemic, and it plans to expand the number of
boarding gates equipped with biometric scanners. The airline has also worked
closely with Dubai airport stakeholders, including the immigration team (GDRFA)
to re-activate Smart Gates that enable eligible travellers to cruise through
passport control on arrival and departure in a matter of seconds, using new
contactless technology.

Enabling customers to check-in, receive their boarding pass,
choose seats on board, and drop off their bags, Emirates’ new self-service
check-in and bag drop kiosks have seen increasing usage since its introduction
in September 2020.

In July and August alone, over 568,000 customers used this
convenient service which enabled them to skip queues at the counter, breeze
through the airport and proceed directly to immigration. Following the positive
reception from customers, Emirates will introduce six additional self-service
check-in and bag drop kiosks in its First and Business Class terminal area this
month.

In the past year, Emirates also introduced new technology to
make it easier for customers to report delayed or damaged bags on emirates.com,
reducing paperwork and stress, improving transparency and enabling Emirates to
serve customers better in terms of checking, tracing and resolving baggage
related queries.

Latest travel requirements – Covid-19 travel information hub, IATA Travel Pass, integration with UAE Health Authorities

In an environment where travel requirements change daily at
the country, region or airport level, Emirates has pulled out all stops to
provide the latest information to its customers.

Tapping on its global network and teams on the ground to
collect and verify the latest entry requirements for each destination,
Emirates’ Covid-19 information hub, updated at least once daily, has become one
of the top authoritative sources of information for travellers.

Emirates has also been a forerunner in adopting digital
verification solutions for travel, from adopting the IATA Travel Pass to
partnering with the UAE health authorities to enable seamless digital checks
for COVID-19 travel documentation. These projects deliver multiple benefits,
from better customer experiences to the reduced use of paper and improved
efficiency and reliability in travel document checks. Emirates was one of the
first airlines to sign up for IATA’s Travel Pass in April and today offers this
convenience to customers flying between Dubai and 10 cities, with plans to
expand the service across its network as IATA continues to expand and secure
service providers in more markets. By October, the airline would have extended
the implementation of the IATA Travel Pass for customers at all of its
destinations.