DUBAI, UAE 28 May 2021: Emirates has been voted ‘Best
Airline Worldwide’ for the eighth consecutive time by the Business Traveller
Middle East Awards 2021. The airline also took home accolades for ‘Airline with
the Best First Class’, and ‘Airline with Best Economy Class’.
The wins demonstrate Emirates’ strategic approach to
continuously improving the onboard and on-ground experience, offering a safe
customer journey across all touchpoints, leaving no detail behind, while
ensuring it meets evolving customer expectations during the most challenging
period in the air travel industry has experienced.
To maintain its industry leadership, the airline has also
doubled down on its digital approach to modernise the air travel experience by
fully launching and scaling up its biometric path and touchless check-in,
providing further assurance and meeting the evolving expectations of customers
for a safer, contactless travel experience. Today, from check-in to gate,
customers have the choice to experience the future of travel at over 33
Emirates biometric checkpoints and close to 50 touchless kiosks across Dubai
Emirates continues to work hard to make travel easier and
minimise restrictions by closely collaborating with industry bodies and government
authorities to standardise Covid-19 related medical documentation like vaccine
records and PCR test results. Emirates began trialling the IATA Travel Pass in
April and will be fully rolling it out to all flights by the end of May. The
airline has also tied up with the Dubai Health Authority for digital
verification of Covid-19 related medical records, further supporting a
seamless, paperless experience for customers at check-in.
When to comes to protecting customer travel plans, the
airline has also expanded initiatives to offer greater assurance and
flexibility for a stress-free experience. Customers now have more protection
when they plan and rebook their trips with a seamless rebooking experience
should their circumstances change for up to 36 months. On the Skywards front,
Emirates has extended its members’ tier status until 2022 and continues to roll
out more ways to earn miles, including online and retail shopping, as well as
co-branded credit cards and other brand tie-ups.
The airline was a first mover in the industry when it
introduced free Covid-19 cover to help customers travel with more confidence.
The initiative generated positive feedback from customers and the wider
industry, with many airlines following suit. Emirates expanded this to offer
the airline’s industry-first, multi-risk travel insurance and COVID-19 cover.
This generous cover is offered by Emirates on all tickets at no cost to
customers. In addition to COVID-19 medical cover, it also accounts for personal
accidents during travel, winter sports cover, loss of personal belongings, and
trip disruptions due to unexpected air space closure, travel recommendations or
advisories, and other circumstances.
When customers are ready to get back into the skies, an
elevated onboard experience awaits them across every cabin class. True to its
‘Fly Better’ promise, Emirates continued to invest in the onboard experience in
spite of pandemic challenges. The Emirates’ First Class experience leads the
industry as one of the most luxurious in the skies. In addition to the much
talked about Boeing 777-300ER Gamechanger fully enclosed suites, the latest
A380 private suites have been recently refreshed with additional enhancements,
including wider and taller doors for even more privacy and comfort. Customers
travelling on the airline’s flagship A380 can also look forward to the
in-flight Shower Spa, the Onboard Lounge and many other touches that take
flying to a whole new level.
As customers return to travel, Emirates is bringing them a generous and comfortable experience in Economy Class. On its latest A380, Emirates has replaced its Economy seats onboard with more ergonomically designed seats that come with full leather headrests and flexible side panels which can be adjusted vertically for optimum support, a step up from the version currently installed on Emirates’ Boeing 777 Gamechanger aircraft. Each seat features an elegant wood grain finish on tray tables, as well as a 13.3″ personal screen to enjoy Emirates’ award-winning ice offering more than 4,500 channels on demand.
(Source: Your Stories Emirates)