MANILA, 29 June 2021: Cebu Pacific introduces a new “voluntary flight change policy” starting 1 July for passengers who pre-purchased the CEB Flexi add-on during the initial booking.
The new policy allows passengers to cancel their flights for
free, up to two hours before departure, and store the value of the booking in a
Travel Fund for as low as PHP499.
The amount in this virtual wallet is valid for two years and
may be used to book new flights or purchase other add-ons such as seat
selection, additional baggage allowance, or travel insurance.
Passengers who wish to change their bookings voluntarily
without purchasing CEB Flexi can make use of the Unlimited Rebooking option of
CEB and rebook as many times as they want up to two hours before their scheduled
time of departure.
CEB has permanently removed change fees since March to
provide guests with the much-needed flexibility during this time.
“We have made it a point that we are agile in responding to
our customers’ needs amid the fluid situation. It is our commitment to provide
safe, affordable, and convenient air travels. This is why we are announcing
this new and permanent policy after over a year of careful assessment,” said
Cebu Pacific vice president for marketing & customer experience Candice Iyog.
Passengers can also avail of the CEB Flexi product as a
bundle through GO Flexi, and enjoy free cancellation, checked-in baggage with a
combined weight of up to 20 kilos, and a standard seat.
Passengers affected by flight cancellations will continue to
have the standard options offered by CEB, namely: unlimited rebooking, refund,
and travel fund.
CEB offers a domestic network in the Philippines covering 32
destinations, on top of six international destinations currently suspended.